Western Thermal is committed to providing a consistent quality of installation to meet its customer’s requirements. The Company operates a Total Quality Management process certified to ISO9001:2015.
We are dedicated to maintaining our reputation for providing a first class service and product. To support this policy the following company objectives have been established:
- The company will grow to be the largest HVCA insulation contractor in the U.K
- We will ensure that our labour force is fully skilled to meet our commitments to our client requirements.
- We shall ensure that our labour force complies with all Health & Safety requirements.
- We will work closely with our customers to ensure that our service continually improves.
- We will maintain and continually improve our system.
Processes are measured by a series of key performance indicators, which indicate the effectiveness of the processes and determine whether the business objectives are being achieved. Benchmarks have been established for each of the key measures.
The key measures are as follows:
- Customer Satisfaction
- Cost Performance