Western Thermal is committed to providing a consistent quality of installation to meet its customer’s requirements. The Company operates a Total Quality Management process certified to ISO9001:2000.

We are dedicated to maintaining our reputation for providing a first class service and product. To support this policy the following company objectives have been established:

• The company will grow to be the largest HVCA insulation contractor in the U.K
• We will ensure that our labour force is fully skilled to meet our commitments to our client requirements.
• We shall ensure that our labour force complies with all Health & Safety requirements.
• We will work closely with our customers to ensure that our service continually improves.
• We will maintain and continually improve our system.

The key measures are as follows:

• Customer Satisfaction.
• Predictability of cost.
• Accident frequency rate.
• Productivity.

View our Quality Management Certificate.